State Farm® Insurance Agent Mark Caudle
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Tim Button
March 31, 2025
5
out of
5
rating by Tim Button
"Mystie was great, easy, and seamless service. I highly recommend it."
Eddie Cash
March 3, 2025
5
out of
5
rating by Eddie Cash
"Mystie DeCoux professionally, efficiently, and most of all patiently and politely prepared several iterations of home and auto quotes for me, and helped me to ask good questions of competing quotes. As a result I’m very comfortable switching to State Farm as my auto and home insurance provider."
Valecia
February 14, 2025
5
out of
5
rating by Valecia
"Mystie was great! She made sure that my policy fits my needs and the process was fast and efficient."
HERB MCCULLOUGH
February 6, 2025
5
out of
5
rating by HERB MCCULLOUGH
"Professional"
marcus dawson
December 2, 2024
5
out of
5
rating by marcus dawson
"Mystie was so helpful 🙌🏾 excellent customer service. The office overall is the best and very straightforward."
We responded:
"Thank you for the incredible review!"
Shirley Mein
October 15, 2024
1
out of
5
rating by Shirley Mein
"Sadly after 20+ years of my family with State Farm and more specifically Mark Caudle - we will be ending our insurance with them. First I had sent Mark 2 separate emails weeks apart and also asked to speak to him - sadly I was never responded to. Very disappointing. Secondly, there was a change to my policy due to a new car being added and I was not told by any individual there that the day you sign the new agreement is when they won't charge you the new fee PLUS being in between period it would be added to your new bill and 3 months that bill will have an extra fee of $40+. That was never discussed to me by any individual. I then tried to communicate with Missy Hartley via email multiple times and after her poor communication of explaining I then proceeded to ask to speak to Mark. That again did not happened. Lastly I would not recommend Missy Hartley due to her poor communication, relaying valuable information, and after asking to speak to another individual other than her on the phone I was approached with rudeness and put on hold. Stay clear of Missy Hartley because she will only try and interrupt you multiple times AFTER ALREADY ASKING 3 TIMES TO SPEAK TO ANOTHER INDIVIDUAL."
We responded:
"Hi Shirley, we sincerely apologize for not meeting the level of service you deserve, especially after 20+ years with us. It’s disappointing to hear about the communication issues you experienced, and we’re truly sorry for any frustration this caused. Please know that we are working diligently to improve our processes to prevent situations like this in the future. We are sad to see you go but would love the opportunity to work with you again down the road. Thank you for bringing this to our attention, and we hope to regain your trust in the future."
Kade Hollis
October 11, 2024
5
out of
5
rating by Kade Hollis
"Mystie was incredibly helpful with getting my auto and renters insurance set up. She took the time to explain everything in detail and made sure I had the coverage I needed. Thank you so much, Mystie!"
We responded:
"Thank you, Kade, for your wonderful review! I'm glad to hear that Mystie was able to assist you effectively with your auto and renters insurance. We always aim to ensure our customers understand their coverage and feel confident in their choices. If you have any further questions or need assistance in the future, don't hesitate to reach out. - Mark Caudle - State Farm Insurance Agent, Fairview, TX"
Kimberly Wilson
September 18, 2024
5
out of
5
rating by Kimberly Wilson
"We have done business with Mark Caudle & State Farm for over 35 years. Their service & knowledge is always fantastic! Today we renewed our auto policies with Mystie DeCoux in his office & she is so very helpful, efficient & personable. It was a pleasure doing business with them, as usual. Kimberly Wilson"
We responded:
"Kimberly, Thank you so much for your kind words and for being a loyal customer for over 35 years! We're glad to hear that Mystie was able to assist you efficiently and with a personable touch during your auto policy renewal. It's always a pleasure to serve you, and we appreciate your continued trust in our office. If you ever need anything else, we're here to help! - Mark Caudle - State Farm Insurance Agent, Fairview, TX"
Matt Henderson
August 28, 2024
5
out of
5
rating by Matt Henderson
"Mystie provided such an incredible experience. I have already recommended her and SF TO some friends and family. I’m excited to get my policy started!"
We responded:
"Matt, thank you for sharing your positive experience with Mystie. I'm glad she provided such an incredible service. We appreciate your recommendations and are excited to have you start your policy with us. If you have any questions or need further assistance, feel free to reach out. - Mark Caudle - State Farm Insurance Agent, Fairview, TX"
Dior Smith
July 24, 2024
5
out of
5
rating by Dior Smith
"I've been shopping around looking for new Insurance and ended up giving State Farm a call . Let me start off by saying , "I'm glad I did ". Mystie was an absolute legend in helping me. I don't think I've ever met a person more versed in their field. Every question I had answered, every problem she helped fix . Amazing customer service and I recommend 10/10 to anyone who's shopping around to definitely give this location a call and ask for her ! Thanks again !"
We responded:
"Hey Dior, thanks a ton for the awesome review! I'm so glad you had such a positive experience with Mystie. She's truly an asset to our team, and it's great to know she was able to answer all your questions and resolve any issues you had. We appreciate your recommendation and are always here if you need anything else! - Mark Caudle - State Farm Insurance Agent, Fairview, TX"
Valeria
July 24, 2024
5
out of
5
rating by Valeria
"Thank you for encouraging me to giving me the best deals for saving on my car insurance to my life insurance and now for renters insurance bundle! I appreciate all your support and great customer service. The amount of time and dedication you have given me. I can’t thank you enough! Thank you Berney You are the Best!!"
We responded:
"Hey Valeria! Thanks a ton for your awesome review! I'm so glad Berney could help you save on your auto, life, and renters insurance! Your appreciation means a lot to us. If you ever need anything else, we're here for you! - Mark Caudle - State Farm Insurance Agent, Fairview, TX"
Alan Bliss
July 9, 2024
5
out of
5
rating by Alan Bliss
"Missy was a huge help in securing my policy under a tight timeline and it was an absolute joy to work with her. She is extremely knowledgeable and was always looking out for my best interests!"
We responded:
"Thank you, Alan, for your review. It's great that Missy was able to assist you efficiently and make the process enjoyable. Her expertise and dedication to your best interests are exactly what we aim for. Your recognition of her efforts is greatly appreciated, and we'll make sure Missy knows how much you value her help. - Mark Caudle - State Farm Insurance Agent, Fairview, TX"
Marc Mendoza
June 19, 2024
5
out of
5
rating by Marc Mendoza
"Mystie is amazing. She got me a better insurance coverage and cheaper than my previous insurance provider. She was very thorough and walked me step-by-step on all the coverage."
We responded:
"Thank you, Marc, for your fantastic review! I'm thrilled that Mystie provided you with better coverage at a lower cost while guiding you through all the details. We're pleased to have met your insurance needs and look forward to assisting you further in the future! - Mark Caudle - State Farm Insurance Agent, Fairview, TX"
Michael Collazo
June 7, 2024
5
out of
5
rating by Michael Collazo
"Misty was amazing! Very detailed on what was being offered in regards to my insurance and answered all of my questions with ease! Super knowledgeable !"
We responded:
"Michael, I'm thrilled you found Mystie's service amazing! Her detailed explanations and knowledge truly set her apart. We're pleased to have provided you with a satisfying insurance experience. If you have any more questions, feel free to reach out anytime! - Mark Caudle - State Farm Insurance Agent, Fairview, TX"
Larry Wilson
April 30, 2024
5
out of
5
rating by Larry Wilson
"Mystie DeCoux was very friendly, professional in explaining policy and answering my questions, it was a pleasure talking to her."
We responded:
"Thank you for sharing your experience with our office, Larry! It's fantastic to hear that Mystie DeCoux provided such excellent service, explaining policies thoroughly and addressing your questions with professionalism. Our team strives to cater to your specific insurance needs, offering tailored solutions and ensuring overall cost savings. Feel free to reach out if you need further assistance! - Mark Caudle - State Farm Insurance Agent"
Victoria Washington
March 24, 2024
5
out of
5
rating by Victoria Washington
"I can't say enough great things about Carla Ramirez. She helped get the best possible deal and very quickly. No fuss, no hassle, and very informative! Thank you so much Carla for helping me be able to drive my first car off the lot!!"
We responded:
"Wow, thank you for the glowing review, Victoria! We are thrilled to hear that Carla provided you with a quick and hassle-free experience while securing the best deal for your first car insurance. We appreciate your kind words and look forward to continuing to provide you with excellent service. - Mark Caudle - State Farm Insurance Agent, Fairview, TX"
D Lamb
February 21, 2024
5
out of
5
rating by D Lamb
"Missy is the standard for excellence in customer service. She is knowledgeable, friendly and very helpful. She treats customers as family and not just policyholders. She is a pleasure to talk to and able to explain insurance in a way that is easy to understand. Missy is definitely an asset to the State Farm agency."
We responded:
"Thank you for your wonderful feedback about Missy! We're thrilled to hear that she has provided you with such excellent customer service. Treating customers like family and ensuring that insurance is easy to understand are important aspects of our commitment to service excellence. We're delighted to have Missy as part of our team, and we'll be sure to pass along your kind words to her. If you ever need anything else or have further questions, please don't hesitate to reach out. We're here to help!"
rosy herrera
February 1, 2024
5
out of
5
rating by rosy herrera
"Mystie was such a huge help for me ! She walked me through every step of getting auto insurance for the first time on my own. Every question I had, she had an answer. She’s super sweet & welcoming ! Thank you Mystie! ◡̈"
We responded:
"Rosy, thank you so much for sharing your wonderful experience with Mystie and our State Farm team. We're thrilled to hear about the excellent customer service you received, and we truly appreciate having you as a valued customer."
Don Welsh
January 31, 2024
5
out of
5
rating by Don Welsh
"Great communication with VERY customer friendly and helpful staff! Took care of my issue extremely quickly and first time. GREAT job!!!"
We responded:
"Don, it makes us happy to know that we were able to help you with your insurance needs! Contact us anytime if you ever need anything! Thank you for being the BEST part of our State Farm Family!"
Nicole Brown
January 26, 2024
5
out of
5
rating by Nicole Brown
"I've been with State Farm for many years. When I moved to Dallas and contacted this office, I was immediately and efficiently serviced. This office staff has assisted with my renter's and automobile insurances. They have been helpful and malleable with my many moves and I appreciate their consistent willingness to help me. If you want a reliable, thorough, kind agent, look no further than this office! They will be of excellent assistance. 😊😊😊"
We responded:
"Nicole, your review means a lot to us, and we sincerely thank you for taking the time to share your feedback! At our office, ensuring outstanding insurance options for our policyholders is our primary focus, and we're delighted that you had a positive experience. Providing you with exceptional customer service has been a privilege, and we're excited to continue meeting your insurance needs in the future!"
gary hatch
January 13, 2024
5
out of
5
rating by gary hatch
"Great customer service!"
We responded:
"Thank you for the five-stars, Gary! Our office is here for you whenever you need us and is honored you have chosen us to protect what matters most."
BUDDY BURK
January 8, 2024
5
out of
5
rating by BUDDY BURK
"EXCELLENT SERVICE WITH A CARING ATTITUDE"
We responded:
"Buddy, thank you for the wonderful review. We appreciate you and the opportunity to help you with your insurance needs. Thank you for being a part of our State Farm family!"
Kaleema Williams
December 14, 2023
5
out of
5
rating by Kaleema Williams
"Work with Mark and Stephanie, great communications and great at answering questions needed."
We responded:
"Kaleema, thank you for the positive review! We appreciate you taking the time to share your experience with our team. Please don't hesitate to reach out if you need anything!"
Kent Anderson Butler
December 14, 2023
5
out of
5
rating by Kent Anderson Butler
"Customer Service is great and everyone is nice. I have had State Farm for may years and they have always done a great job. Thank you"
We responded:
"We love seeing reviews like this, Kent! Thank you for taking the time to share your experience with our office. We hope we’ll be able to fulfill your insurance needs for years to come!"
Jennifer Akers
December 8, 2023
5
out of
5
rating by Jennifer Akers
"I would recommend State Farm to anyone . I have searched for cheaper qouts and none of them compare to State farm . My sisters recommended them because they also had changed insurance to State farm and they have saved so much money .I'm so glad I switched ."
We responded:
"Jennifer, we love seeing reviews like this! It is a top priority in our office to provide great insurance options for our policyholders, and we are thrilled you are happy with your experience. Our office is there for you whenever you need us and is honored you have chosen our office to help protect what matters most."